Your responsible gaming
is our first priority
wj2com believes gaming is for enjoyment — not for stress or problems. For players aged 21+ only.
A safe gaming environment at wj2com
wj2com, as a trusted online gaming platform in Bangladesh, places the highest importance on responsible gaming. We believe online gaming adds entertainment and enjoyment to people's lives — but when gaming goes out of control, it can have a negative impact on personal and family life.
That is why wj2com provides deposit limits, self-exclusion, and time-out features for every player. Following our responsible gaming policy is not just a promise — it is part of our core values.
If you feel that gaming is causing or may cause problems in your life, contact our 24/7 live chat support today. Our team is always here for you.
6 important tools for your protection
Self-Exclusion
You can temporarily or permanently suspend your account at any time. Take a break from gaming for a set period and protect yourself. Contact us for assistance.
Deposit Limit
Set a daily, weekly, or monthly deposit limit to keep your budget under control. Once this limit is set, it takes effect immediately and you will not be able to deposit beyond the limit you have chosen.
Time-Out Feature
If you feel you need a short break, take a time-out for anywhere between 24 hours and 30 days. During this time, no gaming activity will be possible on your account.
Bet Limit Setting
Decide in advance how much you will wager in a session. Play within your means and never place higher bets to try to recover losses.
Gaming History Review
Log in to your account and view your gaming history and transaction details at any time. Reviewing your activity regularly is an important part of responsible gaming.
24/7 Bengali Support
Our Bengali-language support team is available at all times for any gaming-related concerns. Speak directly with us on live chat — we are here to help without judgment.
21+ age requirement — no exceptions
wj2com strictly prohibits gaming for anyone under 21. Age verification is mandatory when opening an account. We work tirelessly using both technical and human measures to keep underage individuals away from gaming.
For ages 21 and above only
Recognise the signs of problem gaming
If you notice any of the following signs in yourself, seek help immediately. This is not a sign of weakness — it is proof of the courage to protect yourself.
- You are spending more than your budget and playing with borrowed money
- You want to stop gaming but find you cannot
- You are neglecting family, friends, or work in favour of gaming
- You keep placing higher bets to try to recover losses
- You are lying to loved ones about your gaming
- You feel anxious or restless when you are not gaming
- You are forgetting sleep, meals, or daily tasks because of gaming
What to do if you have a problem
First step: Contact us on live chat
Let our 24/7 Bengali live chat support team know that you want to take a break or set a limit. They will act immediately.
Request self-exclusion
Write to us at [email protected]. We will lock your account for the period you choose — no questions asked.
Tell your family
Let a trusted family member or friend know about your situation. Their support is the greatest strength on the path to recovery.
Seek professional help
Speak with a mental health professional or counsellor. Gaming addiction is a recognised condition and it can be treated.
6 golden rules for responsible gaming
Set your budget first
Decide how much you will spend before you start playing. When you reach that limit, end the session — whether you are winning or losing.
Set a time limit
Decide in advance how long you will play in a session. Set an alarm and step away when the time is up — this shows you are in control.
Play for entertainment
Never treat gaming as a source of income or a solution to problems. It is a form of entertainment — enjoy it that way.
Do not try to chase losses
When you lose, do not try to recover your losses by placing bigger bets. This is one of the most dangerous habits there is.
Do not play under the influence or when emotional
Avoid gaming when you are emotionally unsettled, angry, or feeling low. Make decisions with a clear and calm mind.
Take regular breaks
Take breaks during long sessions. Set aside time for family, friends, and hobbies. A balanced life overall is what brings true happiness.
The most powerful tool to protect yourself
Self-exclusion is the process of voluntarily deactivating your own account for a set period or permanently. At wj2com, this service is completely free and takes effect immediately.
There is no way to reactivate your account before the self-exclusion period ends — this ensures the decision is effectively upheld.
Your account balance remains safe during self-exclusion. To withdraw funds at the end of the period or in the case of a permanent closure, contact the support team.
Short-term break
A time-out from 24 hours to 30 days — for when you just want a brief pause.
Long-term break
Deactivate your account for 1 month to 6 months or longer.
Permanent closure
If you want to close your account for good — we respect that fully and will assist you.
Deposit Limit
Set a daily, weekly, or monthly limit — it takes effect immediately.
Contact us
Our team is always ready for any questions, concerns, or support needs related to responsible gaming. We help without judgment.
24/7 Live Chat
Speak with us directly on our Bengali live chat at any time. Get help with self-exclusion, setting limits, or anything else you need.
Email Support
Write to us in detail at [email protected]. We will respond as quickly as possible and take the necessary steps.
Privacy guarantee
Your responsible gaming requests are completely confidential. Our team assists through channels secured with SSL encryption.
Questions and answers about responsible gaming
Enjoy safely, play responsibly
Enjoy gaming with confidence at wj2com. Browse our FAQ for more information or start playing now.
For players aged 21 and over only • Play responsibly