wj2com's Privacy Policy

wj2com is a trusted online entertainment and sports betting platform in Bangladesh. We place the highest importance on the privacy of our users and are committed to protecting their personal information.

This privacy policy ("Policy") explains how wj2com collects, uses, stores and, where necessary, shares your personal information with third parties. This policy applies to our website wj2com.cam, mobile applications and all services provided through our platform.

If you disagree with any part of this policy, please refrain from using our platform. You may contact our support team for any questions.

wj2com may collect your information in various ways. The categories of information collected are described in detail below:

2.1 Information You Provide Directly

When you register on our platform or use our services, the following information is collected:

• Full name and date of birth (for age verification)
• Email address and phone number
• Residential address
• National ID or passport number (for identity verification)
• Payment information (bKash, Nagad or Rocket number)
• Account password (stored in encrypted form)

2.2 Automatically Collected Information

The following information may be collected automatically while using our platform:

• IP address and device identifier
• Browser type and operating system
• Date, time and duration of access to the platform
• Pages visited and click patterns
• Cookie and local storage data
• Geographic location (general level only, not precise GPS)

2.3 Transaction-Related Information

The following information is recorded for financial transactions:

• Deposit and withdrawal amounts and dates
• Payment method used
• Betting history and gaming activity
• Details of bonuses received and used

wj2com uses your collected information for the purposes listed below. We never use your information for unrelated purposes:

3.1 Account Management

We use the information you provide to register your account, verify your identity, recover your password and ensure account security. In particular, accounts are not provided to anyone under the age of 21 — age verification is required for this purpose.

3.2 Service Delivery and Improvement

Information is used to run our betting, casino and entertainment services smoothly, add new features and improve the user experience.

3.3 Financial Transaction Processing

Payment information is used to process deposits and withdrawals via bKash, Nagad and Rocket, and to maintain accurate records of transactions.

3.4 Security and Fraud Prevention

Information is analyzed to ensure platform security, detect unauthorized access, prevent money laundering and keep user accounts protected.

3.5 Communication and Support

Your email address and phone number are used to contact you for important notices, transaction confirmations, technical updates and customer support.

3.6 Compliance with Legal Obligations

Information may be used to comply with applicable laws and regulations, meet the requirements of regulatory authorities and resolve legal disputes.

wj2com does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

The financial information necessary to complete transactions is shared with payment service providers such as bKash, Nagad and Rocket. These organizations follow their own strict privacy policies.

4.2 Technology Service Providers

Limited information may be shared with trusted technology partners to operate our platform. These partners may only use the information for the purposes we direct.

4.3 Legal Authorities

Information may be provided to authorities where required to comply with court orders, government directives or applicable law. In such cases, we will always provide only the minimum information necessary.

4.4 Business Restructuring

In the event of a business merger, acquisition or restructuring, user information may be shared with the relevant parties. We will notify users in a timely manner before any such change.

The wj2com website and application use cookies and similar tracking technologies. These technologies improve the functionality of our platform and make the user experience easier and more comfortable.

5.1 Types of Cookies

• Essential Cookies: Required to ensure the core functionality of the platform. Without them, the website cannot function properly.
• Functionality Cookies: Used to remember your preferences, language settings and login status.
• Analytics Cookies: Collect data to analyze platform usage and improve services.
• Security Cookies: Used to detect fraud and keep accounts protected.

5.2 Managing Cookies

Most cookies can be disabled through your browser settings. However, disabling essential cookies may prevent some important features of the platform from working.

wj2com applies industry-standard security measures to protect your personal information. Our security infrastructure is regularly reviewed and improved.

6.1 Technical Protections

• SSL/TLS Encryption: All data transfers are completed through encrypted channels
• Password Hashing: Your password is never stored in plain text
• Firewall and Intrusion Detection System
• Regular security audits and penetration testing
• Two-Factor Authentication

6.2 Organizational Protections

• Only authorized staff have access to user information
• Staff are provided with regular data protection training
• Suspicious activity is monitored 24/7
• A rapid response plan is in place for data breach incidents

wj2com does not retain your personal information longer than necessary. The retention period depends on the type and purpose of the information:

• Account Information: For the full duration the account is active and for a minimum of 5 years after closure (as required by law).
• Transaction Records: Retained for a minimum of 5 years in accordance with financial regulations.
• Gaming Logs: Retained for a specified period as required by regulatory requirements.
• Marketing Information: Deleted as soon as you withdraw your consent.
• Support Communications: Retained for at least 2 years for dispute resolution purposes.

Once the specified retention period has ended, we securely and permanently delete or anonymize your information so that it cannot be recovered.

As a user of our platform, you have a number of important rights over your own personal information. wj2com respects these rights and is committed to helping you exercise them:

8.1 Right to Access

You may request to see what information we hold about you. We will provide you with a copy of this information within a reasonable time.

8.2 Right to Rectification

If the information we hold about you is incorrect or incomplete, you may request a correction. We will make the necessary corrections as quickly as possible.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information for a specified period due to legal obligations.

8.4 Right to Object to Processing

You may object to your information being used for marketing purposes and we will stop doing so immediately.

8.5 Right to Data Portability

You may request your information in a structured, commonly used format so that you can transfer it elsewhere if needed.

To exercise any of the above rights, contact our support team via live chat or at [email protected].

wj2com provides services only to individuals aged 21 or older. We do not knowingly collect, store or process the personal information of any minor.

We conduct an age verification process at the time of registration. If an account belonging to a minor is identified, we immediately close that account and delete all associated information.

If you believe a minor has opened an account on our platform, please notify our support team immediately.

wj2com reserves the right to review and update this privacy policy as needed. The policy may be changed in the following circumstances:

• Due to legal or regulatory changes
• When significant changes are made to our services
• When best practices for data protection improve
• When new types of data collection begin as a result of technological developments

For any significant changes, we will provide notice to your registered email address or directly on the platform. Continuing to use the platform after the notice is given will be considered acceptance of the updated policy.

We recommend that you visit this page regularly and review the latest version.

Our servers and technology infrastructure may be located in various countries. As a result, your information may be transferred to and stored outside Bangladesh. Regardless of where it is stored, we protect your information to the same standard described in this policy.

For international data transfers, we ensure that the receiving party maintains appropriate security measures and complies with international standards for data protection.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: Reach us directly through our 24/7 live chat support service
• Email: [email protected]

We will review your request and respond as soon as possible — usually within 3 business days.

For any responsible gaming concerns, please visit our Responsible Gaming page.